Membership FAQs

Membership Platform Walk-through

Before going further, take a bit and watch this walk-through.

In the vast, vast majority of cases this question is better stated as “Why doesn’t my old username and password work?” New platform, new logins. So, unless you bought a membership after Thanksgiving of 2023, you need to create a new username and password for this platform. If you have purchased a membership after Thanksgiving of 2023 and your password isn’t working, use the “Forgot password” function under the Login button.

“The website says that it sent me an email, but I never got it.”

Check your spam folder, your junk folder, your trash, and/or your forums. How to do that will vary with your email provider, so do some checking there. You can also search your mail for anything sent by marge@craftsbury.com, which is where the email is coming from. You’re looking for something that looks like this (identifying data removed):

Where do I get my pass?

We don’t currently offer physical passes for annual memberships or day-passes. Your pass is either your email receipt or a card in your Apple or Google Wallet.

How do take advantage of the VSAA reciprocal ski program?

The Ski Vermont Cross Country Reciprocal Program shares the breadth of cross country skiing across Vermont. Using your paid annual membership from Craftsbury, you can ski one day each at other participating XC ski areas.

However, there are two caveats:

• Complimentary resident annual memberships are not eligible for reciprocity.

• You will need to show proof of membership at any participating area you visit as a Craftsbury member to redeem a reciprocal pass. Do that one of two ways

  • Via a Craftsbury annual membership pass that you can download to your Apple or Google Wallet. Download this from your profile in the new membership platform.

  • Via your emailed receipt showing your membership as current. Look for an email from marge@craftsbury.com - being sure to check trash, forums and/or spam. Stuck? Hit us at membersupport@craftsbury.com

What towns' citizens are eligible for a complimentary membership?

Our trails couldn’t exist without the generosity and support of over 100 trail landowners and the surrounding community. As a small token of appreciation, Craftsbury, Albany and Greensboro residents are eligible for complimentary memberships.

How do I claim my complimentary resident membership?

Select Resident membership thru the purchase portal at craftsbury.com/membership.

If it's a complimentary membership, why do I need to complete anything?

We ask that you complete the resident membership form so we can get waiver acceptance and keep in touch with you about member opportunities or events at the Center - events you may want to be a part of, or avoid if it’s a busy race weekend.

I'm a trail landowner, how do I get a membership?

Trail landowners receive annual memberships as one part of the package of benefits we offer by way of thanking you for your generosity. Generally, our staff does an annual mailing that details this. Drop us a line if you have questions about this package as well as any other questions.